Last updated: 24 October 2026
Processing times
Orders are prepared and dispatched within 24–48 working hours of payment confirmation.
Delivery times
Delivery to the United Kingdom usually takes 5–8 working days after dispatch. Deliveries to the Scottish Highlands and Islands, Northern Ireland and the Channel Islands may take slightly longer.
Delivery costs
- Free UK delivery on every order.
Any delivery cost is always shown before you complete your purchase.
Order tracking
As soon as your order ships, you’ll receive a tracking number and link by email. You can also follow your order on our Track my order page.
Delays and delivery issues
If your order doesn’t arrive within the stated time, or arrives damaged, contact us at contact@ilouskin.com with your order number. We’ll always find a solution: a replacement or a refund.