Last updated: 24 October 2026
30-day satisfaction guarantee
We want you to be completely happy. If you’re not satisfied with your purchase, you can request a refund within 30 days of your order being delivered.
How to request a refund
- Email us at contact@ilouskin.com with your order number and the reason for your request.
- We’ll reply within 48 working hours with return instructions.
- Once your return has been received and checked, we’ll refund you to the original payment method within 14 days at the latest.
Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the day you receive your order to cancel your purchase, without giving any reason. Our 30-day guarantee is in addition to this right and does not affect your statutory rights.
Damaged or faulty products
If you receive a product that is damaged, faulty or different from what you ordered, contact us within 7 days of delivery with a photo of the product. We’ll send you a replacement or refund the full amount, at no cost to you. This does not affect your rights under the Consumer Rights Act 2015.
Free gifts
Free gifts included with an order cannot be refunded separately.